Frequently Asked Questions
1.How to Search the Products?
By keyword, a keyword can be any characteristics of the item. Usually adjectives make great keywords.
For example, if you searching for a ballpoint pen, "ballpoint" would be a keyword. Similarly, if you are looking for a carabiner keychain, "carabiner" and "keychain" would be a keyword.
If you just list several words in the keyword field, the search engine will return products that match all of the specified words.
To search for a specific phrase, enclose the phrase in double quotes (e.g., "METAL FINISH").
In the search results will be divided into two columns: "Related Category" and "Search Result".
If through our search engine, you really can not find your favorite products, then you can let us know by
the sales staff, along with product names, pictures, and detailed description. We will in the shortest time possible answer to your satisfaction.
2.Can I trust online business with you?
Sure. E-commerce is new but it develops very rapidly, as it is convenient and efficient. We are a reliable business and we provide quality products and services.
Anyone, anywhere, are welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment and get our support online. Some people may not believe that they can just place orders online and get orders delivered. Give it a try and see how much convenience and pleasure you will get from online business. you will find that doing business through our website is so amazing!
3.Can we have our logo or company name to be printed on the products or package?
Logo and imprints can be printed on our products by silkscreen printing or other ways.
(Such as Offset printing,Embroidery,Laser,Engraving,Stamping press,Heat Transfer...)
You can send us the artwork by email in JPEG,AI,PDF,EPS format.
4.Do you provide OEM or ODM Services?
Yes,we provide both.Our product and service mix fit clients of various sizes and with various needs. If you face strict time to market and want to lower cost, you can use our pre-designed and time-tested OEM products with minimal changes. Taking advantage of our E-commerce platform and highly visible sourcing platform, you can further cut down the sourcing cost.
Large clients with sophisticated product and design requirement can use our additional ODM services to meet their needs.
For more detail, please contact our sales representatives.
5.What's the Minimum Order Quatity?
Minimum order quantity Each custom decorated item features a minimum order quantity specific to that item. Less than minimum order quantities may be available. Please contact your sales representative for more information.
6.How could I get samples?
We supply free samples if the total value under 5 US dollars.If you have a DHL, UPS, TNT, FedEx Account No. and agree to pay the courier freight.
If the total value of samples is more than 5 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.
If you don't have an courier account, please send us the samples charge together with the courier cost by T/T or Western Union.
7.How can the order be sent to us?
For small quantity or weight less than 45 kgs, sent usually by courier.
For orders from 45 to 300 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.
The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).
8.How to Pay for My Order?
Our usual payment terms are:
1)Wire transfer ( T/T),
2) Western Union
We also accept:
3). L/C payment for bulk order, (this will depend on the order status)
9.How to Place an order?
If everything confirmed,you can ask us to send you a proforma invoice for your order.Or please send us your purchase order by email or fax.
We need to know the following information for your order:
* Shipping information - company name, street address, phone number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any( in China or Hong Kong )
10.Need I Pay Import Taxes?How much?
Probably yes. You have to know about the import duty rule of your country before placing order. As we know, many countries do not charge import duties on private items, samples, and goods below a certain stated value.
Please note: top-promotions.com can't responsible for the import duties and custom cost. As we are in China and not clear about the custom tax policy of your country, so we don"t know how to predict the import duties and other relevant cost which should pay in your country when the goods passing your country custom.
Obviously you would like to pay tax as low as possible when the order package arrive to your country. If you have any special request of the declared value, please feel free to let us know, we will consider it and define a suitable as lower as possible declared value for the goods, we will also try our best to minimize the custom charge for you.
11.Why The Prices are So Low?
All of our products come from original manufacture factory. And we sincerely wish to make long term cooperation business with you and make mutual benefit, so we make a lower price which have a little profit.
12.What's the Return Policy?
All custom decorated products are made-to-order just for you. We appreciate your understanding that returns and exchanges are not accepted. If you feel you received your order in error, please contact your sales representative
If there are other issues, please contact us by e-mail: